Posted: 01-09-08, 3:56 pm Esources - Have terminated my account - HELP!
Hi there,
I'm new to this forum, having discovered it whilst trying to get in contact with Esources. I wonder if anyone can help.
I recently bought a premium subscription with esources and last week when I tried to sign into my account, I got an error message saying I had breached the terms and conditions too many times and my account had been terminated with loss of subscription fee.
I sent a message to them via their contact sheet and was told I had breached the terms and conditions too many times and a copy of the terms and conditions were enclosed. I've read them twice now to see what I possibly could have done but I still don't see where I have. I've since tried emailing them with no reply.
As I can't sign into my account anymore, I can't see what the telephone number is for them. However, having had enough of no replies to my emails, I've now tried phoning them with a number from a search on the net, but the number I have just rings and rings and rings. I'm really fed up now, can anyone shed any light on 1) what it is i might have done to upset them and 2) how i can get in touch with them?
With my husband made redundant on Friday last week, I can't afford to lose the subscription payment. We were hoping that we'd be able to make a bit of money dropshipping with the help of the resources of Esources.
Thanking anyone who can help in advance.
Yvonne
_________________ Yvonne Hands
Embroidery Services
www bigredkangaroo com
Helped: 19 times Joined: 15 Feb 2008 Posts: 728 Location: UK
Posted: 01-09-08, 4:05 pm
Haven't logged on using different computers have you. You are only allowed to log on from one computer apparently. As for help, use the search on here for esources and you will find similar stories.
_________________ Don't let my avatar fool you.
Last edited by Mondos1 on 01-09-08, 4:05 pm; edited 1 time in total
I did have a desktop at one stage as well as my laptop and accidentally logged on with that. I got a temporary suspension which gave the details of the suspension so I realised I could only log in with my laptop. I've not had the desktop now for quite sometime, so that can't be the case.
Thank you for the idea though, I appreciate your help.
_________________ Yvonne Hands
Embroidery Services
www bigredkangaroo com
breached the terms and conditions too many times and my account had been terminated with loss of subscription fee
So how many times did they contact you to advise you of the breach? Maybe you should ask you local trading standards what they think of the contract you've unwittingly "breached" repeatedly. There's a fair bit of legislation out there to protect people from unfair terms, and if this is found to be the case, then trading standards can help.
I signed up for the one month trial, and discovered (after paying for a second month I certainly didn't want) like everyone else that it was a recurring payment (so actually I'd agreed to a monthly subscription, not a one month service at all, despite how it was worded). I cancelled the payment (in paypal), and have since ignored them completely. You're not alone, that's for sure.
I certainly wouldn't personally recommend them to anyone.
Paul
_________________ "I would love to change the world, but they won’t give me the source code"
Thanks to everyone. I'm still at a loss, although I now realise that they seem to be a bit of a cowboy outfit.
I paid using paypal. The subscription is cancelled but I think I'll still keep my eye on it.
I wish I'd heard of this forum sooner, but now that I've found you, thank you very much for your help and I look forward to being able to contribute when I can.
Yvonne
_________________ Yvonne Hands
Embroidery Services
www bigredkangaroo com
Helped: 66 times Joined: 07 May 2008 Posts: 2029 Location: US Verified Since 2001
Posted: 01-09-08, 5:08 pm
They are in business for people like you. Not to help you find sources, but to screw you out of your fees. That is the core of their business. It happens too often, to too many people to be an error or misunderstanding.
I can tell you they do not answer the phone, their street address is a mail drop and you will never contact them directly. In fact, it seems like they respond more on forums than in any other fashion.
They claim their terms are legally correct and while I have seen scores of complaints and threats to sue, not once have I seen anyone come back and report a successful court action to get their money back. And they stay in business, so they must be legal to the point they cannot be closed down.
While it is sad to hear of your circumstances, if you cannot work out something with PayPal or your card company, you may as well give it up. File a complaint, if you like, but don't go throwing good money after bad trying to get a refund.
New to your forum, not from the UK, hope that is ok? Looking for truth about dropshipdesign.com. They are both in the UK and US. I am a member of one month, but am having some second thoughts. Does anyone have information I should know?
Last edited by RDB on 14-09-08, 1:54 am; edited 1 time in total
Helped: 181 times Joined: 17 Jan 2007 Posts: 5134 Location: Scotland
Posted: 02-05-09, 12:13 am
Depending how you paid make sure that any direct debits or however you paid are completely cancelled else you might notice money coming out your account each month. So make so they can't get their hands on any.
_________________ When the missionaries came to Africa they had the Bible and we had the land. They said "Let us pray." We closed our eyes. When we opened them we had the Bible and they had the land.- Desmond Tutu
hello, in my experience esources dont need much of an excuse to cancel your subscription, i asked for my money back and woooosh account suspended and for good measure because i spoke out about them on this particular forum they are trying to abstract further monies from me by taking me to the small claims court. for what i have no idea i think it has something to do within the terms and conditions that if you speak out against them WHILST a member you owe em fifty notes. i spoke out aginst em more than a few times WHILST i was suspended, surely that does not count.
Helped: 181 times Joined: 17 Jan 2007 Posts: 5134 Location: Scotland
Posted: 22-06-09, 12:29 am
Although being slowly eroded do we not still have the liberty of free speech in this country. I don't see how/why any company can have those terms in their T&Cs. Actually to me that smacks of guilt. Why would you say in your terms that no one is allowed to speak out against you unless you knew that you gave the type of service that people would be speaking out against
_________________ When the missionaries came to Africa they had the Bible and we had the land. They said "Let us pray." We closed our eyes. When we opened them we had the Bible and they had the land.- Desmond Tutu
my sentiments exactly, as far as i am concerned that if you have a bad experience you should be able to speak out about it. if their customer service was ok in the first place and stopped pretending to have loads of staff because they quite clearly havent to deal with queries etc then you would be a satisfied customer so then no need to speak out..
Helped: 110 times Joined: 14 Mar 2007 Posts: 4121 Location: Existential quandary
Posted: 22-06-09, 12:51 am
laggardlady wrote:
Why would you say in your terms that no one is allowed to speak out against you unless you knew that you gave the type of service that people would be speaking out against
Most businesses I've dealt with and worked for have those kind of clauses, regarding not bringing their company into disrepute whilst you are dealing with them or working for them, never given it much thought.
They cannot enforce it unless they go to court and the judge is having an off day if you have a legitimate claim or make fair comment but the libel laws in this country are strict and sometimes with good reason. It's worth making sure you know exactly what you are talking about when commenting publicly about an individual or business, if they are identifiable you don't even have to name them, they can still bring an action against you.
_________________ Be wary of the man who urges an action in which he himself incurs no risk. (Seneca)
Last edited by Baa on 22-06-09, 12:53 am; edited 1 time in total
good morning laggardlady. i appreciate there are laws regarding this type of thing. however my comments were made after they suspended my account and after i contacted them through paypal regarding the cancelation of my account, the only grey ares remains was whether or not i was still a member or representing them or not. in my mind i was no longer a member and comments were made on actual experiences with ESOURCES and no lies were involved. As i have told ESOURCES that i never signed any kind of official secrets act and i never actualy broke any of there self protecting rules whilst i was an ACTIVE member.
Helped: 110 times Joined: 14 Mar 2007 Posts: 4121 Location: Existential quandary
Posted: 22-06-09, 10:48 am
scambuster wrote:
good morning laggardlady. i
I'm not LaggardLady.
Were you talking about my business, I'd be collecting every last scrap of posts you make right now. I'm not going to say any more on the matter, you've clearly made your mind up on the path to follow.
_________________ Be wary of the man who urges an action in which he himself incurs no risk. (Seneca)
hello laggardlady, your comments have been taken on board and i trust your judgment so i have therefore eaten a big slice of humble pie and apologised to esources, please have a read and let me know what you think.
you know what i am completely losing the plot, screams loudly. thanks for pointing that out to me, laggardlady posted the one before and i was confusing myself. good point actually i could use that in my defence that i havent actualy got a clue who i was talking about
there is nothimg temp about it, try permanent seriously thanks though i could have ate myself when i realised what i had done, i didnt get the earlier post from baa thats why i continued to speak to laggardlady. anyway take me away now ive said my goodbyes
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